Shipping Policy
Mei Yi Limited ships Womens Shoes to addresses within the regions served by the selected carriers. The customer selects a shipping method at checkout. Shipping timelines are determined by the carrier and the destination. Mei Yi Limited does not guarantee specific delivery dates. Tracking information is provided when the carrier makes it available. Shipping costs are calculated at checkout based on the destination and the chosen shipping method. Mei Yi Limited is not responsible for delays caused by carriers, customs authorities, or circumstances beyond Mei Yi Limited's control. The customer is responsible for providing an accurate and complete shipping address. Mei Yi Limited is not responsible for orders shipped to an address that the customer provided incorrectly. If a package is returned to Mei Yi Limited because the customer provided an incorrect address or refused delivery, the customer bears the cost of reshipping. Mei Yi Limited does not offer local pickup or offline retail locations.
Returns Policy: 14-Day No-Reason Refund
Mei Yi Limited offers a strict 14-day no-reason refund policy. The customer must initiate a return within 14 days of receiving the order. The customer may return items for any reason. The buyer completely bears the return shipping costs. Mei Yi Limited does not reimburse return shipping costs. Items must be unused and in original packaging. Items must be returned with all original tags and accessories. Mei Yi Limited reserves the right to reject a return if the items do not meet these conditions. The 14-day period begins on the date the customer receives the order. The customer must request a return authorization before shipping any items back to Mei Yi Limited. Returns sent without a return authorization number are not accepted. Mei Yi Limited does not accept returns after the 14-day period has ended. The customer must ensure that the return package is postmarked within the 14-day period.
Refund Processing Time
After Mei Yi Limited receives the returned items and verifies they meet the return conditions, Mei Yi Limited will process the refund. The refund arrival time is at least 14 days from the date Mei Yi Limited approves the return. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. The refund is issued to the original payment method. Mei Yi Limited does not control the processing time of financial institutions. The customer must allow the full processing time before contacting Mei Yi Limited about a missing refund. Mei Yi Limited does not issue refunds in cash or by any method other than the original payment method. The customer is responsible for providing correct payment information. Mei Yi Limited is not responsible for refunds sent to an incorrect account due to customer error.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Mei Yi Limited within 7 days of receiving the order to report damage or defect. The customer must provide photographs of the damaged or defective items and the packaging. Mei Yi Limited will review the claim. If the claim is approved, Mei Yi Limited will provide instructions for return or replacement. Claims submitted after 7 days of receipt are not eligible. This 7-day claim period matches the Terms of Service. Mei Yi Limited does not accept damage claims for items that show signs of wear after receipt. The customer must retain all original packaging and documentation for the claim. Mei Yi Limited may require the customer to return the damaged or defective item before issuing a refund or replacement. The customer bears the return shipping costs for damaged or defective items unless Mei Yi Limited states otherwise in writing.
Step-by-Step Return Process
1. Contact Mei Yi Limited at [email protected] to request a return authorization. Provide the order number and the reason for return.
2. Mei Yi Limited will provide a return authorization number. Do not ship items without a return authorization number. Mei Yi Limited is not responsible for returns without a return authorization number.
3. Pack the items securely in the original packaging. Include all original tags and accessories. The customer must ensure the items are protected during shipping.
4. Ship the package to the following recipient: The recipient must be Mei Yi Limited, the contact phone is +852 9066 6634, and the specific return address is L2, Cheung Hang Shopping Centre, 6 Liu To Road, Tsing Yi.
5. The buyer completely bears the return shipping costs. Use a trackable shipping method. Mei Yi Limited is not responsible for lost or damaged return packages. The customer must retain the tracking number until the refund is complete.
6. After Mei Yi Limited receives the return, Mei Yi Limited will inspect the items. If the items meet the return conditions, Mei Yi Limited will process the refund within the refund processing time stated above. If the items do not meet the return conditions, Mei Yi Limited will notify the customer and may return the items to the customer at the customer's expense.
Non-Returnable Items
Items must be unused and in original packaging to be eligible for return. Items that have been worn, washed, altered, or damaged by the customer are not returnable. Items without original tags or accessories are not returnable. Mei Yi Limited does not accept returns for items that are not in resalable condition. The customer must ensure the items are properly packaged to prevent damage during return shipping. Mei Yi Limited does not make exceptions to these conditions. Items that are returned after the 14-day period are not eligible for a refund. Items that are returned without a return authorization number are not eligible for a refund. Mei Yi Limited does not accept returns for items that have been used or show signs of wear.
Contact Information
For questions about shipping or returns, contact Mei Yi Limited at [email protected] or +852 9066 6634. The mailing address is L2, Cheung Hang Shopping Centre, 6 Liu To Road, Tsing Yi. The website is yuvgsandals.com. Mei Yi Limited responds to inquiries in the order they are received. Mei Yi Limited does not provide customer service by any other channel. The customer must use the provided contact methods for all shipping and return matters.